Verified record · from the answer index
Amazon Connect Cases
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Cases actions Cases data types With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records
Declared tools (43)
BatchGetCaseRuleBatchGetFieldBatchPutFieldOptionsCreateCaseCreateCaseRuleCreateDomainCreateFieldCreateLayoutCreateRelatedItemCreateTemplateDeleteCaseDeleteCaseRuleDeleteDomainDeleteFieldDeleteLayoutDeleteRelatedItemDeleteTemplateGetCaseGetCaseAuditEventsGetCaseEventConfigurationGetDomainGetLayoutGetTemplateListCaseRules…
api:amazonaws.com:connectcases · source repository