Bot Behavior Customization Through Configuration Rules

Unique: Provides a visual rule builder for defining conditional bot behavior without code, supporting user attributes, conversation state, and time-based conditions with automatic rule evaluation and action execution

vs others: More accessible than writing custom code or using workflow automation platforms, but less powerful than full programming languages for complex conditional logic

via “agent behavior configuration and control”

via “configurable-detection-rules”

via “agent behavior configuration”

via “agent-behavior-definition”

via “agent behavior customization”

via “customizable-review-rules-configuration”