multi-channel feedback ingestion
Collects and centralizes user feedback from multiple sources including email, chat platforms, embedded widgets, and API endpoints into a single unified inbox. Eliminates the need to manually aggregate feedback scattered across different communication channels.
intelligent feedback categorization
Automatically organizes and tags incoming feedback into categories, topics, and themes using intelligent classification. Reduces manual sorting effort and helps identify patterns in user input.
team collaboration and commenting
Enables team members to discuss, comment on, and collaborate around feedback items within the platform. Centralizes internal discussion about customer input without switching tools.
customer segmentation and filtering
Segments feedback by customer attributes such as plan tier, company size, industry, or custom properties. Enables analysis of feedback patterns across different customer groups.
api-based feedback submission
Provides an API endpoint that allows applications and integrations to programmatically submit feedback to Olvy. Enables automated feedback collection from custom sources and applications.
embedded feedback widget
Provides a customizable widget that can be embedded on websites or applications to collect feedback directly from users. Reduces friction for users wanting to submit feedback.
feedback-to-roadmap linking
Connects user feedback directly to product roadmap items and features, creating traceability between customer requests and development priorities. Enables teams to show users how their feedback influences product direction.
public roadmap publishing
Creates and publishes a customer-facing roadmap that shows planned features, their status, and the feedback driving them. Increases transparency and helps users understand product direction.
+6 more capabilities