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service-itsm-agentic-setup-incident-sla-configure
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End-to-end Incident SLA setup for Service Cloud ITSM — the policy's Business Hours (reuse a named schedule, or create one from described hours or a time zone), MilestoneTypes, an Incident-scoped SLA Policy (SlaProcess), Milestones with crit
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service-itsm-agentic-setup-incident-sla-configure
skill:forcedotcom/sf-skills/service-itsm-agentic-setup-incident-sla-configure · published by forcedotcom · source repository