10 actions in 10 pieces of software · ranked by words, meaning and measured trust · 623 ms

1. 1service-itsm-agentic-setup-incident-managementverified and signedpassport

   skillforcedotcom/sf-skillsrecord

   • service-itsm-agentic-setup-incident-management

     Orchestrator for Incident Management setup in Service Cloud ITSM: presents the features, tracks progress, and configures each — SLA & Milestones, Priority Matrix, Incident preferences, Major Incident Management, Incident persona PSG assignment, Service Management Privilege, and Incident audit tracki

2. 2service-itsm-agentic-setup-incident-sla-configureverified and signedpassport

   skillforcedotcom/sf-skillsrecord

   • service-itsm-agentic-setup-incident-sla-configure

     End-to-end Incident SLA setup for Service Cloud ITSM — the policy's Business Hours (reuse a named schedule, or create one from described hours or a time zone), MilestoneTypes, an Incident-scoped SLA Policy (SlaProcess), Milestones with criteria, and the Entitlement so Incidents get an EntityMileston

3. 3service-itsm-agentic-setup-configureverified and signedpassport

   skillforcedotcom/sf-skillsrecord

   • service-itsm-agentic-setup-configure

     Top-level orchestrator for setting up IT Service Management (ITSM) in Salesforce Service Cloud. Use when the user asks to set up ITSM, configure service management, wants a guided walkthrough, or asks what is needed to get ITSM running. Presents a paged multi-select track menu and delegates to domai

4. 4service-itsm-agentic-setup-agentforce-coordinateverified and signedpassport

   skillforcedotcom/sf-skillsrecord

   • service-itsm-agentic-setup-agentforce-coordinate

     Orchestrator for setting up Agentforce in Salesforce Service Cloud ITSM — Agentforce Studio enablement, the IT Service Fulfiller agent, the IT Service Employee agent, specialized employee agents, and human escalation. Use when the user asks to set up Agentforce for ITSM, enable Studio and the Fulfil

5. 5service-itsm-agentic-setup-itsm-agentforce-permset-assignverified and signedpassport

   skillforcedotcom/sf-skillsrecord

   • service-itsm-agentic-setup-itsm-agentforce-permset-assign

     Resolve missing ITSM Intelligence invocable actions so a Fulfiller NGA agent can activate. Reads which of the three Core Fulfiller persona permsets (IncidentFulfiller, ProblemFulfillerPermSet, ChangeRequestFulfillerPermSet) are provisioned, then assigns the running user the selected persona (plus ba

6. 6service-itsm-agentic-setup-cmdb-coordinateverified and signedpassport

   skillforcedotcom/sf-skillsrecord

   • service-itsm-agentic-setup-cmdb-coordinate

     Orchestrator skill for enabling CMDB (Configuration Management Database) end-to-end in Service Cloud ITSM against a production or sandbox org. Use when the user asks to set up CMDB, enable Configuration Management Database, configure the ITSM CMDB, onboard CMDB from scratch, wants a guided walkthrou

7. 7service-itsm-agentic-setup-employee-agent-configureverified and signedpassport

   skillforcedotcom/sf-skillsrecord

   • service-itsm-agentic-setup-employee-agent-configure

     Create and activate an IT Service Employee agent as a Next-Gen Authoring (NGA) native agent from an ITSM Employee agent template's Agent Script, via the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate, verify live. Defaults to the broad IT S

8. 8service-itsm-agentic-setup-fulfiller-agent-configureverified and signedpassport

   skillforcedotcom/sf-skillsrecord

   • service-itsm-agentic-setup-fulfiller-agent-configure

     Create and activate the IT Service Fulfiller agent as a Next-Gen Authoring (NGA) native agent from the shipped ITSM Fulfiller template's Agent Script, using the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate it, then verify it is live. Idem

9. 9service-itsm-agentic-setup-cmdb-bundle-deployverified and signedpassport

   skillforcedotcom/sf-skillsrecord

   • service-itsm-agentic-setup-cmdb-bundle-deploy

     Deploy (install) the CMDB Foundation base content bundle in Service Cloud ITSM against a production or sandbox org, after the CMDB feature is enabled. Use when the user asks to install the CMDB bundle, deploy CMDB Foundation, set up the CMDB base content, install CMDB out-of-the-box content, or fini

10. 10service-itsm-agentic-setup-cmdb-configureverified and signedpassport

    skillforcedotcom/sf-skillsrecord

    • service-itsm-agentic-setup-cmdb-configure

      Enable the CMDB (Configuration Management Database) feature in Service Cloud ITSM against a production or sandbox org: verify the CMDB org SKU, provision the CMDB tenant, and enable the service-cloud-itsm-cmdb-integration feature that lifts the CMDB access gate. Use when the user asks to enable CMDB