Multi Channel Message Ingestion Web Chat Email Sms

via “multi-channel message routing and persistence with chat21 integration”

Tiledesk Server is the main API component of the Tiledesk platform 🚀 Tiledesk is an open-source alternative to Voiceflow, allowing you to build advanced LLM-powered agents with easy human-in-the-loop (HITL) when necessary.

Unique: Uses Chat21 as a dedicated message normalization layer that abstracts channel-specific protocols, allowing Tiledesk to remain channel-agnostic while maintaining full conversation history in a single MongoDB collection with channel metadata preserved for audit and compliance

More modular than monolithic platforms like Intercom (which embed channel logic), allowing independent Chat21 updates without Tiledesk server changes; simpler than building custom channel adapters for each platform