Customer support / CX agents
Customer support / CX agents covers autonomous agents that resolve customer service conversations across chat, email, voice.
In brief
Customer support / CX agents, in brief.
What it isCustomer support / CX agents covers autonomous agents that resolve customer service conversations across chat, email, voice.
Where it sitsOne of 12 categories in the Agents layer. Agents are AI systems that carry out tasks on their own, and the parts they are built from: agent platforms, memory, voice agents, research agents and the directories where agents and skills are published.
What we track40 products, including Ada, Agentforce Service, Amazon Connect (AI agents), ASAPP GenerativeAgent and Botpress.
The products
40 products in Customer support / CX agents.
Each name opens a search for that product in our index.
ProductMakerIts own site
From our census of 2026-11-08. A product listed here is one that belongs in this category; the search answer says whether we have checked it.
Questions
Customer support / CX agents, answered.
What is Customer support / CX agents in AI infrastructure?Customer support / CX agents covers autonomous agents that resolve customer service conversations across chat, email, voice.
Which layer of AI infrastructure is Customer support / CX agents in?Customer support / CX agents is in the Agents layer. Agents are AI systems that carry out tasks on their own, and the parts they are built from: agent platforms, memory, voice agents, research agents and the directories where agents and skills are published.
Which products are in Customer support / CX agents?We track 40 products in Customer support / CX agents, including Ada, Agentforce Service, Amazon Connect (AI agents), ASAPP GenerativeAgent, Botpress, Breeze Customer Agent, Chatbase and Chatwoot (Captain AI agent). The full list is on this page.
Agents
The other categories in Agents.
Agent UI / frontend frameworksAgent memoryAgent, skill & MCP directoriesEnterprise agent platformsGeneral-purpose autonomous agentsNo-code agent buildersReal-time voice & video agent infrastructureResearch / deep-research agentsSales / GTM agentsSelf-hosted LLM chat interfaces & local LLM appsVoice agents